Data Privacy & Handling Policy

Our commitment to protecting your data is paramount. This policy outlines how we collect, use, and safeguard your information.

At Deltafill Express, we are committed to protecting the privacy and security of our clients and their customers. This policy outlines our practices concerning the collection, use, and handling of your data when you use our 3PL and fulfillment services. We believe in transparency and are dedicated to being upfront about our privacy practices, including how we treat your personal information.

Information We Collect

To provide our fulfillment services, we may collect and process the following types of information:

Client Data

Information you provide when you sign up, such as your name, company name, email, phone, and billing information.

Customer Data

Information required for order fulfillment, including names, shipping addresses, emails, and phone numbers.

Website Usage Data

We collect information as you navigate our site, such as IP address, browser type, and visit information.

How We Use Your Information

Your data is used to:

  • Fulfill orders and manage inventory on your behalf.
  • Communicate with you about your account, services, and support requests.
  • Process payments and manage billing.
  • Improve our website and services through analytics and research.
  • Comply with legal obligations and regulations.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with third parties only in the following circumstances:

  • Shipping Carriers: To deliver orders to your customers, we share necessary information with carriers like FedEx, UPS, and USPS.
  • Service Providers: We work with trusted partners for services like payment processing and data hosting who are bound by confidentiality obligations.
  • Legal Requirements: If required by law, we may disclose your information in response to a subpoena, court order, or other governmental request.

Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information. These include SSL technology, data encryption, and access controls to our systems. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Rights

You have certain rights regarding your personal data. You can request access to, correction of, or deletion of your personal data. To make such a request, please contact us using the information below.

Specific Provisions for Amazon Users

As a service provider that integrates with Amazon, Deltafill Express adheres to Amazon's Data Protection Policy. This means we have specific data handling and retention rules for Personally Identifiable Information (PII) from Amazon orders.

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30-Day Data Visibility

For Amazon orders, customer PII (such as name, address, and phone number) will only be visible in our system for 30 days after the order has shipped. This is a requirement to enhance customer privacy.

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PII Removal

After this 30-day period, the PII is automatically removed from our systems. Order information required for financial reporting (like product, quantity, and price) is retained, but personal data is purged.

Frequently Asked Questions

Quick answers to common questions about our data handling practices.

What kind of client data do you handle?
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We handle essential client data for account management (name, contact info, billing) and your customers' data for order fulfillment (name, shipping address, contact details). We only collect what's necessary to provide our services.
How do you protect my customers' shipping information?
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We use industry-standard security measures, including data encryption (both in transit and at rest) and strict access controls. Information is shared only with trusted shipping carriers for the sole purpose of delivery.
Who is your Data Protection Officer?
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For any privacy-specific concerns, you can reach out to our designated privacy team. Please use the contact form on our website or the email address provided in this policy, and we will direct your inquiry to the appropriate personnel.

Have Questions About Your Data?

Our team is ready to answer any questions you may have about our data privacy practices. Your trust is our top priority.